Our Commitment
Your satisfaction matters to us. Every product we offer is covered by our Product Quality Guarantee because we carefully select trusted manufacturers and stand behind the products we sell.
Manufacturer Warranty
All products are backed by the manufacturer's standard warranty. Warranty terms, coverage, and duration vary by brand and product. Please review the warranty information provided on the product page or contact our team before placing your order if you have any questions.
Damaged or Defective Deliveries
Please inspect your order immediately upon delivery. If your package or product arrives damaged, make note of the damage when accepting the shipment and contact us within 48 hours.
To help us resolve the issue as quickly as possible, email the following to support@vantrikliving.com:
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Photos of the damaged product
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Photos of the shipping packaging
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The product SKU
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Your order number (if available)
Once we receive your information, we'll review your claim and work with you to arrange the most appropriate solution, which may include a replacement, repair, or refund.
Product Defects After Delivery
If you experience a product defect after normal use, please contact our support team with your order number and a detailed description of the issue. Depending on the product and warranty terms, we'll either assist you directly or coordinate with the manufacturer to ensure your warranty claim is handled efficiently.
Need Assistance?
If you have any questions about product quality, warranty coverage, or a potential defect, we're here to help.
Email: support@vantrikliving.com
Phone: (980) 577-4473